Refund & Cancellation Policy

OhBounce.ai is pay-as-you-go. You buy validation credits in advance, and one credit is consumed per email validated. There is no subscription, no monthly minimum, and no plan to cancel. Purchased credits do not expire.

Because there is no recurring charge, there is nothing to cancel to stop being billed. Once you stop buying credits, you stop paying. See section 8 if you have auto-recharge enabled.

You may request a refund of any unused credits within 30 days of the date of the purchase those credits came from. No reason is required.

The refund covers the portion of the order you have not consumed. Refunds are calculated per order, not against your total balance — see section 4.

• Credits already consumed. A validation that has been run has been delivered, and the underlying cost has been incurred on our side. This includes credits consumed by bulk jobs that have started processing.
• Free and promotional credits. Sign-up bonus credits, gifted credits, and credits issued as goodwill were not paid for and carry no cash value.
• Purchases older than 30 days. After the window closes, credits remain valid and usable indefinitely, but are no longer refundable.
• Accounts terminated for abuse. If we suspend or close an account for breach of the Terms of Service — including sending to non-consented lists, spam, or API abuse — remaining credits are forfeited without refund.
• Dissatisfaction with individual validation results. See section 11.

For refund purposes, credits are treated as consumed in the order they were purchased — oldest first — and free or promotional credits are treated as consumed before paid credits.

Your refund is the number of unused credits from the eligible order, multiplied by the per-credit rate you actually paid on that order (after any discount or promo code).

Volume-tier adjustment. Our per-credit rate drops with order size. If you consumed only a small part of a large, deeply discounted order, we may recalculate the consumed portion at the standard rate for the quantity you actually used and deduct the difference from the refund. We apply this only where an order was plainly sized to obtain a volume rate rather than to be used, and we will show you the arithmetic before issuing the refund.

Email [email protected] from the address on your account, and include:

• Your workspace name or account email
• The invoice number or purchase date of the order
• Optionally, the reason — it helps us improve, but it is not required

Your invoices are available at any time under Billing → Invoices in the app.

Only a workspace owner or an admin can request a refund for that workspace's purchases.

• We acknowledge every request within 24 hours on business days.
• We approve or decline within 5 business days, and tell you why if we decline.
• Approved refunds are submitted to our payment processor within 3 business days of approval.
• Your bank or card issuer typically posts the funds within 5–10 business days after that. This part is outside our control.

Refunds are returned to the original payment method through Stripe, our payment processor. We cannot refund to a different card, a bank account, or as account credit unless the original method is closed and you provide proof of that.

The refunded amount includes any sales tax or VAT charged on the original purchase.

If your card was charged in a currency other than USD, your bank applies its own exchange rate on the refund. The amount you receive back may differ slightly from the amount you were charged. We refund the exact USD amount and cannot compensate for currency movement or your bank's fees.

When a refund is approved, the corresponding credits are removed from your balance at the same time. You will see the deduction in your credit history as a Refund entry.

Auto-recharge is optional and off by default. When enabled, we automatically charge your saved payment method for a credit top-up whenever your balance falls below the threshold you set.

You can turn it off at any time under Billing → Auto-Recharge. Turning it off takes effect immediately and prevents all future automatic charges. You can also remove your saved card entirely under Billing → Payment Method.

Credits bought through auto-recharge are refundable on exactly the same terms as manual purchases. If an auto-recharge fired unexpectedly, contact us and we will refund the unused portion.

If you were charged twice for the same order, charged without receiving credits, or charged after a failed payment, contact [email protected]. We refund these in full, regardless of the 30 days window and regardless of whether credits have been consumed.

If you believe your card was used on OhBounce.ai without your authorisation, tell us immediately. We will freeze the account, investigate, and refund confirmed unauthorised charges in full.

Please contact us before filing a chargeback with your bank. Almost every dispute is resolved faster by email than through the card networks, which take up to 90 days.

When a chargeback is filed, we may suspend the workspace and freeze its remaining credits until the dispute is resolved. If a chargeback is filed on credits that were already consumed, we may close the account and decline future business.

Email validation is probabilistic. Catch-all domains, greylisting, and temporary SMTP failures mean some addresses cannot be resolved with certainty, and results marked unknown or catch-all are a legitimate output of the Service, not a defect. We do not refund credits because you disagree with a result.

We do restore credits when the fault is ours. If a validation fails because of an outage, a bug, or an error on our side, tell us and we will return the affected credits to your balance. Restored credits are added as a correction to your balance rather than paid out in cash.

The 30 days refund right in section 2 applies regardless — if the Service does not meet your needs, refund your unused credits and leave.

Request your refund before you delete your account. Deleting an account permanently removes its data and forfeits any remaining credits, and we cannot recover or refund them afterwards.

If you want both, email [email protected] first, let the refund complete, then delete the account from Settings → Delete Account.

Nothing in this policy limits any right you have under mandatory consumer law in your country.

If you are a consumer in the EU or the UK, you generally have 14 days to withdraw from a contract for digital services. By purchasing credits and using the Service, you ask us to begin performance immediately and acknowledge that you lose the right of withdrawal for the part of the Service already performed. Credits consumed before you withdraw are deducted from the amount returned; unused credits are refunded in full.

Our 30 days policy is offered in addition to these rights, not instead of them.

We may update this policy. The effective date at the top of this page will change, and material changes will be announced by email at least 14 days before they take effect.

The policy in force on the date of your purchase is the one that applies to that purchase.

Refund requests and billing questions: [email protected]. Legal notices: [email protected].